Refund policy

Return Policy – Hovela Home

Order Cancellations and Returns

1. Final Sale Terms. By completing your payment, you agree to all the terms and conditions in the product description and to the payment method you selected. Hovela Home is not responsible for your purchase decision and cannot offer refunds for change of mind, due to payment processor fees and the costs we incur on every order. For this reason, orders paid in installments (including buy now, pay later plans) are not eligible for returns or refunds.

We only accept exchanges for damaged or defective items, or size exchanges, which apply exclusively to apparel items. We do not issue refunds for payment processing fees or taxes incurred by us.

Items may show slight variations in color, shade, and design depending on the manufacturer. These variations do not affect function or use and are not grounds for a refund. We strongly recommend reviewing your order carefully before purchasing:

• Product: color, size, dimensions, weight, and quantity (1, 2, 3, etc.).
• Payment: on the checkout page, make sure all your information is correct, including your shipping address, ZIP code, email, and phone number.
• Card: if you are paying in installments, confirm the number of payments matches what you selected.

2. Return Window. Our return policy lasts 7 days from the date you receive your order. If 7 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Non-returnable items:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Contact us first and we will give you the correct return instructions.

Partial refunds. In some situations, only partial refunds are granted (if applicable):

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to confirm we received your item. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often a processing period before a refund appears. If you’ve done all of this and still haven’t received your refund, please contact our customer service team at hovelahomesupp@gmail.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team at hovelahomesupp@gmail.com. For damaged or defective items, please include photos of the product and its packaging.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.

Return Shipping

To return your product (if applicable), please contact us at hovelahomesupp@gmail.com. You will be responsible for paying your own shipping costs to return the item, except for items that arrive damaged, defective, or incorrect, in which case we will cover the return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for an exchanged product to reach you may vary. If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.